Refund policy

The Washington Post Store will accept eligible merchandise for refund or exchange within 30 days of purchase.

To be eligible for a return, your item must be unused or unworn and in the same condition that you received it. It must also be in the original packaging and be accompanied by a receipt or proof of purchase.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Items not eligible for returns:

Gift cards and perishable goods (e.g., food or flowers) are not eligible for returns.

Personalized products: All personalized products, including personalized historic newspaper books, are final sale and cannot be returned, exchanged or refunded, except in cases of damage, defects, errors on our part or where required by law. Please review all personalization details carefully before placing your order. We cannot accept returns or issue refunds for errors in personalization information submitted by the customer.

If your personalized item arrives damaged, defective or does not match the personalization details you submitted, please contact store@washingtonpost.com for assistance. Our shipping-loss policy below also applies to personalized products.

To complete your return:

To initiate your return, email store@washingtonpost.com.

If the item was damaged or lost during shipping to you, we will file a claim with the shipping carrier and a replacement or refund (including initial shipping charges) will be issued upon completion of the claim verifying the damage or loss. Original product packaging is required for filing a damage claim.

Shipping charges for your initial order and the cost to send the good back to us will be refunded ONLY if the return is due to our error (for example, wrong product sent) or if the product was damaged or lost during shipping. Otherwise, you are responsible for the charges to send the item back and we will deduct the initial shipping charges from the refund amount.  If the item is exchanged, unless it was our error, you will be billed for the applicable shipping cost for the new good sent to you.

If your refund request is approved, then your refund will be processed, and we will issue a refund in the amount of the price you paid for the returned item, including taxes, minus (if applicable) initial shipping charges, to your credit card or other payment method you used to place your order for that item, usually within 3-5 business days. Please note that for items purchased on sale, the refund amount is limited to the actual purchase (i.e., sale) price paid.